department & staff Directory
Accounting Department
Physical Address
Canyon Lake POA Office
31512 Railroad Canyon Road
Canyon Lake, CA 92587
Phone
951-244-6841 option 2
Hours
Monday – Friday
8 a.m. – 5 p.m.
Closed Saturday & Sunday
Responsibilities
Accounting is responsible for managing the Canyon Lake POA's financial operations in accordance with fiscal and accounting policies. Primary responsibilities include:
- Billing of member assessments and applying payments received
- Recording of amenity revenues (restaurants, golf course, slip rentals, horse board)
- Following Collection Policy related to delinquent accounts
- Ensuring all invoices are paid by the Canyon Lake POA and have proper approvals
- Timely reporting of monthly and annual financial statements
Staff | |||
---|---|---|---|
Service | Department/Staff | Phone | |
Controller | Susan Dawood | Email Susan Dawood | 951-244-6841 x231 |
Accounts Receivable (Member Balances) | Member Services | Email Member Services | 951-244-6841 x310 |
Account Collections & Payment Plans | Sabrina Urianza | Email Sabrina Urianza | 951-244-6841 x236 |
Escrow | Sabrina Urianza | Email Sabrina Urianza | 951-244-6841 x236 |
Accounts Payable | Javier Castaneda | Email Javier Castaneda | 951-244-6841 x237 |
Planning & Compliance Violation Invoices | Planning & Compliance | 951-244-6841 x320 |
Activities Department
Physical Address
Canyon Lake POA Office
31512 Railroad Canyon Road
Canyon Lake, CA 92587
Phone
951-244-6841 x610
Email
Activities Department
Hours
Monday – Friday
8 a.m. – 5 p.m.
Closed Saturday & Sunday
Responsibilities
Activities manages many of the Canyon Lake POA's facilities along with recreational activities and the use of the Canyon Lake POA facilities and amenities.
Recreational Programming
Activities coordinates a variety of recreation programming for the membership, including:
- Aquatic programming
- Classes
- Community events
- Senior and youth activities
- Special events such as Fiesta Day and the 4th of July Fireworks Show
Staff | |||
---|---|---|---|
Name | Title | Phone | |
Carrie Pratt | Senior Activities Manager | Email Carrie Pratt | 951-244-6841 x619 |
Jose Montano | Recreation Manager | Email Jose Montano | 951-244-6841 x613 |
Jayden Harris | Activities Generalist | Email Jayden Harris | 951-244-6841 x612 |
Canyon Lake Golf & Country Club
Canyon Lake Golf Shop
Physical Address
32001 Railroad Canyon Road
Canyon Lake, CA 92587
Phone
951-246-1782
Hours
Daily from 6 a.m. to 6 p.m.
At the Canyon Lake Golf Shop and premiere golf course, you will find everything you need for a perfect day of golf. Our course is challenging yet relaxing, unfolding across an unmatched swath of Southern California landscape. Our knowledgeable staff are ready to help with all your needs.
Staff | |||
---|---|---|---|
Name | Title | Phone | |
Pat Kemball | Golf Pro | Email Pat Kemball | 951-246-1782 |
Country Club Bar & Grill
Physical Address
32001 Railroad Canyon Road
Canyon Lake, CA 92587
Phone
951-246-1773
Hours
Monday through Thursday - 6 a.m. to 8 p.m.
Friday - 6 a.m. to 10 p.m.
Saturday & Sunday - 6 a.m. to 8 p.m.
The Canyon Lake Country Club Bar & Grill offers a casual menu that integrates nicely with the leisure of our golf course. Daily specials and happy hour occur all through the week, and Fridays are alive with foot-stomping entertainment. With line dancing, trivia nights, cocktails & karaoke, and more, the Country Club Bar & Grill is your stop for fun.
Staff | |||
---|---|---|---|
Name | Title | Phone | |
Paul de la Vega | Country Club Bar & Grill Manager | Email Paul de la Vega | 951-246-1773 |
Communications
Physical Address
Canyon Lake POA Office
31512 Railroad Canyon Road
Canyon Lake, CA 92587
Phone
951-244-6841 x250
Email
Email Communications Department
Hours
Monday – Friday
8 a.m. – 5 p.m.
Closed Saturday & Sunday
Services
Communications Department services include delivering important news updates to the Canyon Lake community, managing Canyon Lake POA communications, and promoting upcoming events from clubs and the Activities Department, among other responsibilities.
Staff | |||
---|---|---|---|
Name | Title | Phone | |
David Cardoza | Communications Manager | Email David Cardoza | 951-244-6841 x254 |
Mariah Macias | Communications Specialist | Email Mariah Macias | 951-244-6841 x253 |
Community Patrol
Physical Address
23066 Canyon Lake Drive
Canyon Lake, CA 92587
Phone
951-246-2721
Responsibilities
The Canyon Lake POA provides community patrol services for the community of Canyon Lake, their responsibilities include: Community Patrol and Marine Patrol Gate Access Control Enforcement of Rules & Regulations
When To Call Community Patrol
Community Patrol can assist with the following non-emergency incidents:
- Barking or Loose Dogs
- Golf Carts Violating Rules and Regulations
- Illegal Fishing
- Loud Noise Complaints
- Motorcycle Riding In Community
- Parking Violations
- Speeding Traffic Vehicles
- Suspicious Vehicle/Person(s)
- Traffic Sign Violations
- Vandalism To Association Property
- Vehicle Accidents
Call 9-1-1 For Emergencies
For emergency situations, always call 9-1-1 for help. In any emergency police, fire or medical situation call 9-1-1 to report a crime, fire, heart attack, serious injury or any incident requiring an immediate response.
Staff | |||
---|---|---|---|
Name | Title | Phone | |
Community Patrol, Dispatch | 951-244-6841 x410 | ||
Ken Toler | Community Patrol Manager | Email Ken Toler | 951-244-6841 x229 |
Zachary Wells | Community Patrol Chief | Email Zachary Wells | 951-244-6841 x419 |
Corporate Department
Physical Address
Canyon Lake POA Office
31512 Railroad Canyon Road
Canyon Lake, CA 92587
Phone
951-244-6841 x210
Email
Email Corporate Department
Hours
Monday – Friday
8 a.m. – 5 p.m.
Closed Saturday & Sunday
Services
Corporate's services include maintaining records, disseminating information on the activities of the Canyon Lake POA; promoting adherence to the Canyon Lake POA's governing documents, and providing other administrative and management support to the membership.
Staff | |||
---|---|---|---|
Name | Title | Phone | |
Eric Kazakoff, CAMEx® CCAM-LS® CMCA® | General Manager | Email Eric Kazakoff | 951-244-6841 x210 |
Tiffany Cribbs, CCAM® |
Director of Community Services | Email Tiffany Cribbs | 951-244-6841 x217 |
Andrea Moreno | Clerk of the Board | Email Andrea Moreno | 951-244-6841 x215 |
Kati Trask | Corporate Administrative Assistant | Email Kati Trask | 951-244-6841 x213 |
Human Resources
Physical Address
Canyon Lake POA Office
31512 Railroad Canyon Road
Canyon Lake, CA 92587
Phone
951-244-6841 x218
Fax
951-246-1770
Hours
Monday – Friday
8 a.m. – 5 p.m.
Closed Saturday & Sunday
Responsibilities
Human Resources is responsible for administering employee policies, procedures, and practices. This department provides vision and leadership to promote an environment that values excellence, diversity, creativity, and productivity at all levels of the organization.
Policies
Human Resources ensures that all personnel policies adopted by the Canyon Lake POA's Board of Directors are carried out in a reasonable and consistent manner, and to provide for the Canyon Lake POA's compliance with state and federal statutes involving personnel management.
Staff | |||
---|---|---|---|
Name | Title | Phone | |
Lisa Harden | Human Resources Manager | Email Lisa Harden | 951-244-6841 x218 |
Canyon Lake Lodge
Physical Address
Canyon Lake Lodge
22200 Canyon Club Drive
Canyon Lake, CA 92587
Phone
951-246-2720
The Canyon Lake Lodge is the hub of the Canyon Lake community. Home to the Lighthouse Restaurant, the Sunset Lounge and Terrace, and the pool, the Lodge has delicious food, enlivening entertainment, energetic recreation, and breathtaking views of the lake all year round.
Lighthouse Restaurant Hours
Monday & Tuesday – Closed
Wednesday – 4 p.m. to 9 p.m.
Thursday – 4 p.m. to 9 p.m.
Friday – 4 p.m. to 10 p.m.
Saturday – 12 p.m. to 10 p.m.
Sunday – 12 p.m. to 8 p.m.
Sunset Lounge and Terrace Hours
Monday & Tuesday – Closed
Wednesday – 12 p.m. to 9 p.m.
Thursday – 12 p.m. to 9 p.m.
Friday – 12 p.m. to 10 p.m.
Saturday – 12 p.m. to 10 p.m.
Sunday – 12 p.m. to 8 p.m.
Staff | |||
---|---|---|---|
Name | Title | Phone | |
Laura Flores | Canyon Lake Lodge Manager | Email Laura Flores | 951-244-6841 x723 |
Marine Patrol
Physical Address
Holiday Harbor
22130 Village Way Drive
Canyon Lake, CA 92587
Phone
951-246-3473
Hours
May – October
6 a.m. – 9 p.m.
November – April
8 a.m. – 6 p.m.
Lake Updates
Lake Hotline Phone: 951-244-6841 x700
Staff | |||
---|---|---|---|
Name | Title | Phone | |
Dave Martilla | Marine Patrol Captain | Email Dave Martilla | 951-244-6841 x415 |
Member Services Department
Physical Address
Canyon Lake POA Office
31512 Railroad Canyon Road
Canyon Lake, CA 92587
Phone
951-244-6841 x310
Email
Email Member Services
Office Hours
Monday – Friday
8 a.m. – 5 p.m.
Saturday
8:30 a.m. – 2 p.m.
Responsibilities
Member Services is responsible for assisting the membership with general information, such as:
- Golf memberships
- Guest passes
- Issuing vehicle and boat decals
- Obtaining Canyon Lake POA ID cards
- Processing payments
Staff | |||
---|---|---|---|
Name | Title | Phone | |
Mary Castaneda, CCAM® | Member Services Manager | Email Mary Castaneda | 951-244-6841 x319 |
Operations Department
Physical Address
Canyon Lake POA Operations Building
29081 Longhorn Drive
Canyon Lake, CA 92587
Phone
951-244-6841 x510
Hours
Monday – Friday
7 a.m. – 4 p.m.
Closed Saturday & Sunday
The Operations Department manages the Canyon Lake POA's day-to-day functions and overall repair and maintenance of facilities, amenities, common areas, streets and public works. The Operations department strives to keep the aesthetics of the community appealing to residents and guests alike. It's not uncommon to see the Operations staff out and about making enhancements to improve the community.
Staff | |||
---|---|---|---|
Name | Title | Phone | |
Steve Schneider, CCAM® | Director of Operations | Email Steve Schneider | 951-244-6841 x500 |
Cindy Marana | Operations Manager | Email Cindy Marana | 951-244-6841 x513 |
Carlos Fernandez | Field Superintendent | Email Carlos Fernandez | 951-232-3209 |
Courtney Hammond | Compliance Analyst | Email Courtney Hammond | 951-244-6841 x521 |
Emily Pingel | Administrative Assistant | Email Emily Pingel | 951-244-6841 x515 |
Faith Campas | Operations Specialist | Email Faith Campas | 951-244-6841 x512 |
Planning & Compliance Department
Physical Address
Canyon Lake POA Office
31512 Railroad Canyon Road
Canyon Lake, CA 92587
Phone
951-244-6841 x320
Hours
Monday – Friday
8 a.m. – 4 p.m.
Closed Saturday & Sunday
Responsibilities
This department oversees the enforcement of the Covenants, Conditions & Restrictions (CC&R) and Rules & Regulations which define to all homeowners the Covenants, Conditions, and Restrictions to home ownership within a common interest development. Daily responsibilities include:
- Architectural Review
- CC&R Enforcement
- Improvements
- New Construction
- Permits
- Weed Abatement
Staff | |||
---|---|---|---|
Name | Title | Phone | |
Cheryl Mitchell | Senior Planning & Compliance Manager | Email Cheryl Mitchell | 951-244-6841 x321 |
Natalie Torres | Planning & Compliance Supervisor | Email Natalie Torres | 951-244-6841 x324 |
Shelly Conti | Senior Planning & Compliance Inspector | Email Shelly Conti | 951-244-6841 x327 |
Erik Solis | Planning & Compliance Inspector | Email Eric Solis | 951-244-6841 x322 |
Steve Thieke | Planning & Compliance Inspector | Email Steve Thieke | 951-244-6841 x322 |
Marissa Abitu | Planning & Compliance Generalist | Email Marissa Abitu | 951-244-6841 x328 |
Tennis Courts
Physical Address
22210 Canyon Lake Drive N.
Canyon Lake, CA 92587
Phone
951-244-6841 x610
Hours
6 a.m. – 10 p.m.
Staff | |||
---|---|---|---|
Name | Title | Phone | |
Bobby Kielty | Tennis Pro | Email Bobby Keilty | 951-760-1813 |