department & staff Directory

Accounting Department

Physical Address
Canyon Lake POA Office
31512 Railroad Canyon Road
Canyon Lake, CA 92587

Phone
951-244-6841 option 2

Hours
Monday – Friday
8 a.m. – 5 p.m.
Closed Saturday & Sunday

Responsibilities
Accounting is responsible for managing the Canyon Lake POA's financial operations in accordance with fiscal and accounting policies. Primary responsibilities include:

  • Billing of member assessments and applying payments received
  • Recording of amenity revenues (restaurants, golf course, slip rentals, horse board)
  • Following Collection Policy related to delinquent accounts
  • Ensuring all invoices are paid by the Canyon Lake POA and have proper approvals
  • Timely reporting of monthly and annual financial statements
Staff
Service Department/Staff Email Phone
Controller Susan Dawood Email Susan Dawood 951-244-6841 x231
Accounts Receivable (Member Balances) Member Services Email Member Services 951-244-6841 x310
Account Collections & Payment Plans Sabrina Urianza Email Sabrina Urianza 951-244-6841 x236
Escrow Sabrina Urianza Email Sabrina Urianza 951-244-6841 x236
Accounts Payable Javier Castaneda Email Javier Castaneda 951-244-6841 x237
Planning & Compliance Violation Invoices Planning & Compliance   951-244-6841 x320

Activities Department

Physical Address
Canyon Lake POA Office
31512 Railroad Canyon Road
Canyon Lake, CA 92587

Phone
951-244-6841 x610

Email
Activities Department

Hours
Monday – Friday
8 a.m. – 5 p.m.
Closed Saturday & Sunday

Responsibilities
Activities manages many of the Canyon Lake POA's facilities along with recreational activities and the use of the Canyon Lake POA facilities and amenities.

Recreational Programming
Activities coordinates a variety of recreation programming for the membership, including:

  • Aquatic programming
  • Classes
  • Community events
  • Senior and youth activities 
  • Special events such as Fiesta Day and the 4th of July Fireworks Show
Staff
Name Title Email Phone
Carrie Pratt Senior Activities Manager Email Carrie Pratt 951-244-6841 x619
Jose Montano Recreation Manager Email Jose Montano 951-244-6841 x613
Jayden Harris Activities Generalist Email Jayden Harris 951-244-6841 x612

Canyon Lake Golf & Country Club

Canyon Lake Golf Shop

Physical Address
32001 Railroad Canyon Road
Canyon Lake, CA 92587

Phone
951-246-1782

Hours
Daily from 6 a.m. to 6 p.m.

At the Canyon Lake Golf Shop and premiere golf course, you will find everything you need for a perfect day of golf. Our course is challenging yet relaxing, unfolding across an unmatched swath of Southern California landscape. Our knowledgeable staff are ready to help with all your needs.
 

 
Staff
Name Title Email Phone
Pat Kemball Golf Pro Email Pat Kemball 951-246-1782

Country Club Bar & Grill

Physical Address
32001 Railroad Canyon Road
Canyon Lake, CA 92587

Phone
951-246-1773

Hours
Monday through Thursday - 6 a.m. to 8 p.m.
Friday - 6 a.m. to 10 p.m.
Saturday & Sunday - 6 a.m. to 8 p.m.

The Canyon Lake Country Club Bar & Grill offers a casual menu that integrates nicely with the leisure of our golf course. Daily specials and happy hour occur all through the week, and Fridays are alive with foot-stomping entertainment. With line dancing, trivia nights, cocktails & karaoke, and more, the Country Club Bar & Grill is your stop for fun.
 

 
Staff
Name Title Email Phone
Paul de la Vega Country Club Bar & Grill Manager Email Paul de la Vega 951-246-1773

Communications

Physical Address
Canyon Lake POA Office
31512 Railroad Canyon Road
Canyon Lake, CA 92587

Phone
951-244-6841 x250

Email
Email Communications Department

Hours
Monday – Friday
8 a.m. – 5 p.m.
Closed Saturday & Sunday

Services
Communications Department services include delivering important news updates to the Canyon Lake community, managing Canyon Lake POA communications, and promoting upcoming events from clubs and the Activities Department, among other responsibilities.
 

Staff
Name Title Email Phone
David Cardoza Communications Manager Email David Cardoza 951-244-6841 x254
Mariah Macias Communications Specialist Email Mariah Macias 951-244-6841 x253

Community Patrol

Physical Address
23066 Canyon Lake Drive
Canyon Lake, CA 92587

Phone
951-246-2721

Responsibilities
The Canyon Lake POA provides community patrol services for the community of Canyon Lake, their responsibilities include: Community Patrol and Marine Patrol Gate Access Control Enforcement of Rules & Regulations

When To Call Community Patrol
Community Patrol can assist with the following non-emergency incidents:

  • Barking or Loose Dogs
  • Golf Carts Violating Rules and Regulations 
  • Illegal Fishing 
  • Loud Noise Complaints 
  • Motorcycle Riding In Community 
  • Parking Violations 
  • Speeding Traffic Vehicles 
  • Suspicious Vehicle/Person(s) 
  • Traffic Sign Violations 
  • Vandalism To Association Property 
  • Vehicle Accidents 

Call 9-1-1 For Emergencies

For emergency situations, always call 9-1-1 for help. In any emergency police, fire or medical situation call 9-1-1 to report a crime, fire, heart attack, serious injury or any incident requiring an immediate response.
 

Staff
Name Title Email Phone
Community Patrol, Dispatch     951-244-6841 x410
Ken Toler Community Patrol Manager Email Ken Toler 951-244-6841 x229
Zachary Wells Community Patrol Chief Email Zachary Wells 951-244-6841 x419

Corporate Department

Physical Address
Canyon Lake POA Office
31512 Railroad Canyon Road
Canyon Lake, CA 92587

Phone
951-244-6841 x210

Email
Email Corporate Department

Hours
Monday – Friday
8 a.m. – 5 p.m.
Closed Saturday & Sunday

Services
Corporate's services include maintaining records, disseminating information on the activities of the Canyon Lake POA; promoting adherence to the Canyon Lake POA's governing documents, and providing other administrative and management support to the membership.
 

Staff
Name Title Email Phone
Eric Kazakoff, CAMEx® CCAM-LS® CMCA® General Manager Email Eric Kazakoff 951-244-6841 x210
Tiffany Cribbs, CCAM®
Director of Community Services Email Tiffany Cribbs 951-244-6841 x217
Andrea Moreno Clerk of the Board Email Andrea Moreno 951-244-6841 x215
Kati Trask Corporate Administrative Assistant Email Kati Trask 951-244-6841 x213

Human Resources

Physical Address
Canyon Lake POA Office
31512 Railroad Canyon Road
Canyon Lake, CA 92587

Phone
951-244-6841 x218

Fax
951-246-1770

Hours
Monday – Friday
8 a.m. – 5 p.m.
Closed Saturday & Sunday

Responsibilities
Human Resources is responsible for administering employee policies, procedures, and practices. This department provides vision and leadership to promote an environment that values excellence, diversity, creativity, and productivity at all levels of the organization.

Policies
Human Resources ensures that all personnel policies adopted by the Canyon Lake POA's Board of Directors are carried out in a reasonable and consistent manner, and to provide for the Canyon Lake POA's compliance with state and federal statutes involving personnel management.
 

Staff
Name Title Email Phone
Lisa Harden Human Resources Manager Email Lisa Harden 951-244-6841 x218

Canyon Lake Lodge

Physical Address
Canyon Lake Lodge
22200 Canyon Club Drive
Canyon Lake, CA 92587

Phone
951-246-2720

The Canyon Lake Lodge is the hub of the Canyon Lake community. Home to the Lighthouse Restaurant, the Sunset Lounge and Terrace, and the pool, the Lodge has delicious food, enlivening entertainment, energetic recreation, and breathtaking views of the lake all year round.

Lighthouse Restaurant Hours
Monday & Tuesday – Closed
Wednesday – 4 p.m. to 9 p.m.
Thursday – 4 p.m. to 9 p.m.
Friday – 4 p.m. to 10 p.m.
Saturday – 12 p.m. to 10 p.m.
Sunday – 12 p.m. to 8 p.m.

Sunset Lounge and Terrace Hours
Monday & Tuesday – Closed
Wednesday – 12 p.m. to 9 p.m.
Thursday – 12 p.m. to 9 p.m.
Friday – 12 p.m. to 10 p.m.
Saturday – 12 p.m. to 10 p.m.
Sunday – 12 p.m. to 8 p.m.
 

Staff
Name Title Email Phone
Laura Flores Canyon Lake Lodge Manager Email Laura Flores 951-244-6841 x723

Marine Patrol

Physical Address
Holiday Harbor
22130 Village Way Drive
Canyon Lake, CA 92587

Phone
951-246-3473

Hours
May – October
6 a.m. – 9 p.m.

November – April
8 a.m. – 6 p.m. 

Lake Updates
Lake Hotline Phone: 951-244-6841 x700
 

Staff
Name Title Email Phone
Dave Martilla Marine Patrol Captain Email Dave Martilla 951-244-6841 x415

Member Services Department

Physical Address
Canyon Lake POA Office
31512 Railroad Canyon Road
Canyon Lake, CA 92587

Phone
951-244-6841 x310

Email
Email Member Services

Office Hours
Monday – Friday
8 a.m. – 5 p.m.

Saturday
8:30 a.m. – 2 p.m.

Responsibilities
Member Services is responsible for assisting the membership with general information, such as:

  • Golf memberships
  • Guest passes
  • Issuing vehicle and boat decals
  • Obtaining Canyon Lake POA ID cards
  • Processing payments
Staff
Name Title Email Phone
Mary Castaneda, CCAM® Member Services Manager Email Mary Castaneda 951-244-6841 x319

Operations Department

Physical Address
Canyon Lake POA Operations Building
29081 Longhorn Drive
Canyon Lake, CA 92587

Phone

951-244-6841 x510

Hours
Monday – Friday
7 a.m. – 4 p.m.
Closed Saturday & Sunday

The Operations Department manages the Canyon Lake POA's day-to-day functions and overall repair and maintenance of facilities, amenities, common areas, streets and public works. The Operations department strives to keep the aesthetics of the community appealing to residents and guests alike. It's not uncommon to see the Operations staff out and about making enhancements to improve the community.
 

Staff
Name Title Email Phone
Steve Schneider, CCAM® Director of Operations Email Steve Schneider 951-244-6841 x500
Cindy Marana Operations Manager Email Cindy Marana 951-244-6841 x513
Carlos Fernandez Field Superintendent Email Carlos Fernandez 951-232-3209
Courtney Hammond Compliance Analyst Email Courtney Hammond 951-244-6841 x521
Emily Pingel Administrative Assistant Email Emily Pingel 951-244-6841 x515
Faith Campas Operations Specialist Email Faith Campas 951-244-6841 x512

Planning & Compliance Department

Physical Address
Canyon Lake POA Office
31512 Railroad Canyon Road
Canyon Lake, CA 92587

Phone
951-244-6841 x320

Hours
Monday – Friday
8 a.m. – 4 p.m.
Closed Saturday & Sunday

Responsibilities
This department oversees the enforcement of the Covenants, Conditions & Restrictions (CC&R) and Rules & Regulations which define to all homeowners the Covenants, Conditions, and Restrictions to home ownership within a common interest development. Daily responsibilities include:

  • Architectural Review
  • CC&R Enforcement
  • Improvements
  • New Construction
  • Permits
  • Weed Abatement
Staff
Name Title Email Phone
Cheryl Mitchell Senior Planning & Compliance Manager Email Cheryl Mitchell 951-244-6841 x321
Natalie Torres Planning & Compliance Supervisor Email Natalie Torres 951-244-6841 x324
Shelly Conti Senior Planning & Compliance Inspector Email Shelly Conti 951-244-6841 x327
Erik Solis Planning & Compliance Inspector Email Eric Solis 951-244-6841 x322
Steve Thieke Planning & Compliance Inspector Email Steve Thieke 951-244-6841 x322
Marissa Abitu Planning & Compliance Generalist Email Marissa Abitu 951-244-6841 x328

Tennis Courts

Physical Address
22210 Canyon Lake Drive N.
Canyon Lake, CA 92587

Phone
951-244-6841 x610

Hours
6 a.m. – 10 p.m.
 

Staff
Name Title Email Phone
Bobby Kielty Tennis Pro Email Bobby Keilty 951-760-1813